Return and Exchange Policy

We want you to be satisfied, so all eligible self-paced courses purchased can be refunded within 30 days, and all eligible instructor Led courses can be refunded within 3 days provided the request meets the guidelines in our refund policy.

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
  • We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information).

Credit only refunds

In cases where a transaction is not eligible for a cash refund, the refund will be granted using credits, provided it otherwise meets our refund policy.

Refunds for subscription plans

Subscriptions plans do not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available on our subscriptions plan. If you're enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged.

Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account.

Refunds for bundles purchased through a third-party

Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

Refunds for courses enrolled in through a third-party sale or promotion

If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away wissenhive courses), please contact the third-party directly to request a refund. Wissenhive does not have access to the necessary information to review or process these refund requests.

Company reserves the absolute rights to revise these terms without prior notice to you other than by posting revised terms on the website.

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