Salesforce Certified Admin Certification Course

Salesforce Certified Admin Certification is professionally designed for apprentices who are willing to gain experience as a Salesforce administrator. The certification encompasses the breadth of applications, the functions and features available to an end-user, and the management and configuration options available to an administrator across the Service, Sales, and Collaboration Clouds.

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Course Features
  • Accredited Training Partner
  • Lifetime Training Access
  • Study Guides
  • Access to I labs
  • Exam Voucher Included
  • 24/7 Support


You will master the core administration characteristics of Salesforce, the most popular cloud-based CRM tool globally, with Wissenhive's Salesforce Certified Admin Certification training course. This credential focuses on the functionality and features used for maintaining a Salesforce implementation; even if the individual has never logged in to the Salesforce platform before, by the end of our Salesforce program, they will be able to take the Salesforce examination with ease.

What you will learn

  • Configuring Sales and Service
  • Managing Sales and Service
  • Implementing automation
  • Debugging
  • Data validation
  • Configuring user interface


International industry expertise at your disposal as you deep-dive into the research topic and sector of your choice.

Career Options

These are the most common general skills listed in job postings for Salesforce Admin roles. Chances are you already have some of these transferable skills. Learn the rest with Trailhead.

  • Communication (written/verbal)
  • Stakeholder Engagement
  • Business Analysis
  • Project Management
  • End-User Enablement

Job Roles

Annual Salary

Top Recruiters

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Top Recruiters

Top Recruiters

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Top Recruiters

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Top Recruiters

Top Recruiters

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Annual Salary

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Top Recruiters

Course Content

Salesforce Overview (14 Lectures)

Introduction to Salesforce

Salesforce Overview

Salesforce Editions

Home Page Customization

User Management

Creating and Customizing Tabs

Creating an App

Uploading a Company Logo

Company Information Page

System Overview Page

Updating the Fiscal Year

Case Study

Key Takeaways


Sales Cloud (19 Lectures)

Introduction to Sales Cloud

Leads Home Page

Creating List Views

Creating and Converting Leads

Creating Accounts

Creating Contacts

Creating Email Templates

Sending Individual Emails

Sending Mass Emails

Creating and Managing Price Books

Creating Products

Creating Opportunities

Creating Activities

Creating a Web-to-Lead Form

Creating a Lead Assignment Rule

Creating a Lead Queue

Creating an Auto-Response Rule

Creating Campaigns

Record Types

Quote Templates (7 Lectures)

Introduction to Quote Templates

Creating a Quote Record

Creating a Quote Template

Generating a Quote PDF

Emailing a Quote PDF

Modifying Quote Templates


Service Cloud (11 Lectures)

Introduction to Service Cloud

Creating Cases

Creating Case Assignment Rules

Creating Case Escalation Rules

Enabling Solutions

Creating Solutions

Attaching Solutions to Cases

Enabling Knowledge

Configuring Knowledge

Creating a Web-to-Case Form

Creating an Email-to-Case Address

AppExchange (4 Lectures)

Introduction to AppExchange

Finding and Selecting an App

Finding a Developer

Finding a Consultant

Reports (13 Lectures)

Introduction to Reports


Understanding Report Formats

Creating a Leads Report

Creating Contacts and Accounts Report

Creating an Opportunity Report

Adding Leads to a Campaign from a Report

Creating a Report Chart

Scheduling Reports

Creating a Campaign Report

Summarizing Report Data

Creating a Report Formula

Exporting Reports to Excel

Dashboards (12 Lectures)

Introduction to Dashboards

Understanding Dashboard Components

Creating a Dashboard

Refreshing a Dashboard

Modifying Columns on Dashboards

Adding Filter to Dashboard

Managing Access to Reports

Adding a Report as a Dashboard Component

Setting Up Dynamic Dashboards

Enabling Dashboards for iPad

Modifying Report and Dashboard Interfaces

Activating the Report Builder on Profiles

Chatter and Salesforce to Salesforce Configuration (17 Lectures)

Introduction to Chatter

Enabling Chatter

Enabling Chatter Feeds on Records

Configuring Chatter Groups

Creating Customer Groups

Creating a Free Customer Chatter User

Customizing Chatter Email Notifications

Configuring Salesforce to Salesforce

Accepting a Salesforce Connection

Sharing an Account via Salesforce to Salesforce

Enabling Ideas

Configuring Ideas Themes

Enabling Social Accounts

Enabling Libraries and Content

Customizing Libraries and Content

Uploading Documents to Libraries and Content

Configuring Salesforce1

Role Hierarchy (7 Lectures)

Introduction to Role Hierarchy

Viewing Role Hierarchy

Creating Roles

Enabling Field History

Creating Groups

Creating Permission Sets

Assigning Roles to Users

Security Control (19 Lectures)

Introduction to Security Control

Viewing Object Security

Changing Default Record Access

Sharing Settings

Field Accessibility

Password Policies

Session Settings

Login Flows

Network Access


Session Management

Login Access Policies

Certificate and Key Management

Viewing Setup Audit Trail

Executing Expire All Passwords

Delegated Administration

Remote Site Settings

Named Credentials

File Upload and Download Security

Profiles (14 Lectures)

Introduction to Profiles

Standard Profiles Overview

Assigning Page Layouts

Field-Level Security

Custom App Settings and Access

Tab Settings

Record Type Settings

Administrative Permissions

General User Permissions

Standard Object Permissions

Custom Object Permissions

Password Policies and Session Timeout

Login Hours and IP Ranges

Enabling Apex and Visualforce Access

Data Management (15 Lectures)

Introduction to Data Management

Importing Leads

Importing Contacts and Accounts

Using Mass Delete

Installing Data Loader

Importing Records with Data Loader

Updating Records with Data Loader

Deleting Records with Data Loader

Exporting Records with Data Loader

Adding a Field in the Schema Builder

Scheduling a Data Export

Creating and Using Sandbox

Mass Transferring Records

Reporting Snapshots

Working with Tags

Workflow Rules (5 Lectures)

Introduction to Workflow Rules

Creating a Workflow Rule

Creating a Workflow Rule Field Update

Creating a Workflow Rule Task Assignment

Creating a Workflow Rule Email Alert

Change Sets and Deployment (6 Lectures)

Introduction to Change Sets and Deployment

Outbound Change Sets

Inbound Change Sets

Deployment Settings

Deployment Status

Eclipse IDE

Communities (9 Lectures)

Introduction to Communities

Creating a New Community

Topic Management

Recommendations Management

Reputation Management

Adding Members

Managing Tabs and Branding

Login and Registration

Community Preferences

Help and Training (7 Lectures)

Introduction to Help and Training

Using Answers

Using Ideas

Searching for a Help Topic

Contacting Support

Trust Site

Known Issues

Course Details

Wissenhive’s Salesforce Certified Admin Certification Course will allow individuals to enhance their skills and gain advanced knowledge 

  • Implementation of beginning salesforce administration skills
  • Configuring wide organizational settings with Administrator level access
  • Creating and maintaining individual users in a Salesforce 
  • Formula Fundamentals in Salesforce
  • Managing activities and collaboration
  • Managing Custom and Standard Objects in a Salesforce 
  • Configuring Security and Accessing  security for users 
  • Managing Reports and Dashboard in Salesforce Lightning
  • Managing Data in Salesforce as an Admin
  • Managing Marketing and Sales Applications in a Salesforce 
  • Managing Support and Service Applications in a Salesforce 
  • Creating Automation and Workflows in Salesforce
  • Administering Desktop and Mobile Salesforce Apps
  • Implementing Salesforce Approvals
  • Using AppExchange in Salesforce

Who should take this course?

The Salesforce Certified Admin Certification Course is ideal for IT professionals who are already working or want to make a career as a senior or professional in 

  • Salesforce Administrator
  • Salesforce Consultant
  • Salesforce Developer
  • System Administrators
  • Sales Representatives
  • Functional Consultant
  • Product Managers
  • Technical Architect
  • IT Manager
  • Sales Operators Professionals
  • Solution Architect
  • Business Analyst
  • Platform Manager


There are certainly no prerequisites needed for taking the Salesforce Certified Admin Certification Course; Wissenhive recommends having:

  • Basic concepts and functions of Salesforce such as 
  • Data Management
  • Navigating Salesforce
  • Security
  • Data Management

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Training Options


Exam & Certification

Exam Name

Salesforce Administrator
Exam Code ADM-201
Schedule Exam Person VUE
Duration 105 minutes
Number of Questions 60
Passing Score 65%
Salesforce Certified Admin Certification Course

Frequently Asked Questions


  • Organizational setup: 3%
  • User setup: 7%
  • Security and access: 13%
  • Standard and custom objects: 14%
  • Sales and marketing applications: 14%
  • Service and support applications: 13%
  • Activity management and collaboration: 3%
  • Data management: 10%
  • Analytics—reports and dashboards: 10%
  • Workflow/process automation: 8%
  • Desktop and mobile administration: 3%
  • AppExchange: 2%

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