ITIL V4 Certification Training Course

ITIL 4 certification is suitable for learners who are willing to acquire basic knowledge of the ITIL framework and the proper utilization for the better quality of IT service management within an association. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

4.5 (1964) 100 Learner

Course Features
  • Lifetime Training AccessLifetime Training Access
  • sadStudy Guides
  • werewFour simulation exams
  • 24/7 Support24/7 Support
  • qwe30 chapter-end quizzes and 2 industry case studies

Overview

ITIL 4 certification course qualifies aspirants to look at IT Service Management to understand end-to-end operating models to create, deliver, and continually improve the tech-enabled services and products.

What you will learn

  • Knowledge of Business Relationship Management (BRM) 
  • Knowledge of technology-enabled business capabilities such as DevOps 
  • Ability to manage customers 
  • Excellent communication and collaboration skills 
  • Problem-solving and analytical skills 
  • Zeal to learn new industry updates 
  • Innovative and enterprising 
  • Flexible and agility
  • Management skills
  • Communication skills: written and verbal
  • Negotiation skills
  • Analytical mind-set

Syllabus

International industry expertise at your disposal as you deep-dive into the research topic and sector of your choice.

Career Options

The IT Infrastructure Library (ITIL®) certification is a globally recognized IT service management certification, distributed by Axelos. The ITIL certification is an entry-level qualification in the field of IT service management. Every professional who wants to develop their career in IT Service Management should consider an ITIL Foundation course. Once certified in ITIL Foundation, you will be able to guide a business organization in executing the best IT service management practices along with using IT as a tool for its growth or change.

Job Roles

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Course Content

In-depth Introduction to ITIL 4 (1 Lectures)

Including feature, Component, and Benefits

ITIL key concepts of Service Management (8 Lectures)

Service and Service Management

Components of Service Value

Stakeholders of Service Management

Service providers and Service consumers

Products, Services and Service Offering

Service Relationships

IT Service provider models and IT Governance

Value Outcomes, Risks, Costs, and Service Relationships

Stakeholders of Service Management (5 Lectures)

Organizations and People

Information and technology and its regulation

Partners and suppliers

Value streams and processes

Organization strategy

Service Value System (5 Lectures)

ITIL Service Value System and its components

Service Value Chain

Service Value Streams

ITIL Guiding Principles

Opportunity, demand and value

ITIL Management Practices (16 Lectures)

Information security management

Supplier management

Availability management

Relationship management

Performance and capacity management

Change control

IT asset management

Incident management

Event management and monitoring

Service configurations management

Release management

Deploy management

Service continuity management

Service level management

Service request management

Service desk

Course Details

The ITIL V4 Certification is ideal for IT professionals who are already working or want to make a career as a 

  • IT Professionals
  • Project Managers
  • IT Executives
  • Operations Managers
  • IT Audit Managers
  • Business Managers
  • Systems Engineer
  • ITSM Managers
  • Solution Architect
  • Service Delivery Manager
  • Systems Administrator

Prerequisites

There are certainly no prerequisites needed for taking the ITIL V4 Certification, which makes it friendly and helps in creating a base for beginners. 

 

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Training Options

Self-paced Training

599
549 (Onwards)
  • Lifetime access to high-quality self-paced E-Learning content curated by industry experts
  • Simulation test papers for self-assessment
  • 24x7 learner assistance and support

Live Virtual Classes

749
699 (Onwards)
  • Online Classroom Flexi-Pass
  • Lifetime access 
  • Simulation test papers for self-assessment
  • 24x7 learner assistance and support

One on One Training

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  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise-grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Exam & Certification

To take the ITIL Foundation exam, no prerequisite is required.

ITIL Foundation exam format:

  1. Multiple choice examination questions
  2. 40 questions
  3. 26 marks required to pass (out of 40 available) - 65%
  4. 60 minutes’ duration
  5. Closed book.
ITIL V4 Certification Training Course

Frequently Asked Questions

All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

The ITIL V4 Foundation certificate does not expire.

Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

The IT Infrastructure Library (ITIL®) certification is a globally recognized IT service management certification, distributed by Axelos. The ITIL certification is an entry-level qualification in the field of IT service management.

Every professional who wants to develop their career in IT Service Management should consider an ITIL Foundation course. Once certified in ITIL Foundation, you will be able to guide a business organization in executing the best IT service management practices along with using IT as a tool for its growth or change.

Why Get ITIL Certified?

The ITIL certification is applicable in any organization for training since it is not based on any special technique—offering a wide variety of job opportunities in IT companies. IT professionals will learn to create and implement a variety of best practices of quality management along with IT service management, which in turn will result in better growth of the business. 

The ITIL Foundation certification is the base for other ITIL certifications and adds two credit points to the qualification scheme of ITIL. This training program helps in increasing the confidence level of the candidates by allowing them to design, implement, and use IT services for the satisfaction of their customers.

The ITIL framework helps provide a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results.

Moreover, the ITIL certification is the best among several other certification courses preferred by professionals of IT service management because it provides basic knowledge about the concepts, core principles, and best practices used in IT service management.

ITIL Certification Levels

The ITIL framework presently offers four levels of ITIL certification.

Level 1

The first level of the ITIL certification is ITIL Foundation certification, which focuses on building standard terminology and methodology. Learners will obtain knowledge to support and deliver ITIL services. At this level, candidates understand the basics of ITIL and the ways to implement it in the workplace. Along with a practical approach to IT service management, this certification course also focuses on the approach and standards of quality management.

Level 2

The second level of the ITIL certification is the Practitioner level. This level helps improve candidates’ ability to adopt and adapt ITIL within their organizations. ITIL Practitioners learn how to foster a culture of continuous service improvement, as well as how to improve productivity, efficiency, and collaboration between ITSM and the organization as a whole.

Level 3

The third level of the ITIL certification is the ITIL Intermediate certification. There are two categories of certification: Service Lifecycle and Service Capability.

  • Service Lifecycle involves a high-level focus of management across several processes of ITIL.
  • Service Capability provides specialized and process-level knowledge in one or more ITIL processes.

Level 4

The fourth level of the ITIL certification is ITIL Expert certification, which is delivered in modular form. Candidates must have passed the previous levels, proving they have the detailed skills and knowledge to clearly understand the entire system of ITIL. Candidates are allowed to choose from a variety of ITIL processes on the basis of their personal requirements. In order to receive the credential, candidates must possess complete and balanced knowledge of the lifecycle of ITIL service to obtain this certification.

Level 5

The fifth level of the ITIL certification is the ITIL Master Level certification, which strengthens and widens the practical application of ITIL knowledge in a variety of settings. The ITIL professionals directly involved in the planning, management, and operation of IT service management functions obtain this certification to demonstrate their knowledge. An ITIL Master can describe and justify how they have chosen and used ITIL knowledge, principles, techniques, and methods along with supporting management techniques to achieve the expected business outcome.

Eligibility for the ITIL certification

Though anyone working in the IT service industry can take the ITIL Foundation certification course, it is ideal for service delivery professionals, operation managers, production support engineers, and quality analysts. It is the best-suited certification for IT professionals who want to progress in the IT service sector.

Career benefits of the ITIL certification

Once you are a certified ITIL Foundation professional you will be able to contribute to the overall service improvement program of an organization. You will find a number of job opportunities in IT infrastructure management and IT service design after attaining the ITIL certification. 

Combining an ITIL certification with other certifications can significantly increase one’s salary range. For example, someone with a Cisco certification who earns about $83,000 a year can jump to more than $96,000 with an ITIL salary.

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