ITIL® Intermediate Service Transition

4.7 (1983) 7204 Learners

ITIL® Intermediate ST Certification qualifies you for the ITIL Service Lifecycle training that will help you become an expert. This certification will validate your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services.

Download Syllabus


Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.

What you will learn

  • Service transition principles
  • Effective personnel management
  • Service transition processes
  • Plan and manage the transition
  • Service transition organization
  • Implement service transition
  • Critical Success Factors
  • Challenges and risks


Key Benefits:

For Individuals:

  • Become a AXELOS accredited ITIL Transition certified
  • Become a ITIL Planning Support expert
  • Become a change management expert
  • More monetary returns
  • Add value to your CV

For Organizations:

  • The ability to adapt quickly to new requirements
  • The success rate of changes and releases for the organization
  • The predictions of service levels and warranties for new and changed services
  • Confidence in the degree of compliance with the organization requirements during change
  • Clarity of plans so the business can link their organization change plans to transition plans

Course Content

The purpose and objective of service transition 14:07 Play
The scope of service transition 14:07 Play
Service transition’s value to the business 14:07 Play
Service transition principles 14:08 Play
Techniques and relationships 14:08 Play
Application to ensure new 14:08 Play
Service transition policies 14:08 Play
Inputs and outputs by lifecycle stage 14:08 Play
Service and role of utilities 14:08 Play
Warranties 14:08 Play
Capabilities and resources 14:09 Play
Key policies 14:09 Play
Transition planning and support 14:16 Play
Change management 14:16 Play
Service asset and configuration management 14:16 Play
Release and deployment management 14:16 Play
Service validation and testing 14:16 Play
Change evaluation 14:17 Play
Knowledge management 14:17 Play
Managing communications 14:19 Play
Commitment 14:19 Play
Organizational change 14:19 Play
Stakeholder change 14:19 Play
Managing organizational and stakeholder change 14:19 Play
Stakeholder management 14:19 Play
Managing communications 14:19 Play
Service transition’s role in organizational change 14:19 Play
Service transition’s approach to stakeholder management 14:19 Play
Organizational development 14:21 Play
Organizational context for transitioning of a service 14:21 Play
Service transition roles and responsibilities 14:21 Play
Organizational context of service transition 14:21 Play
Technology requirements for service transition 14:22 Play
Knowledge management tools 14:22 Play
Collaboration and configuration management systems 14:22 Play
Introduction of service transition 14:25 Play
Service transition processes 14:25 Play
Service transition in a virtual or cloud environment 14:25 Play
Critical success factors 14:25 Play
Risks 14:25 Play
External factors in service transition 14:25 Play

Course Details

ITIL Service Transition gives direction to the advancement and change of abilities for bringing new and changed services into upheld conditions. It depicts how to proceed ahead with transition of an organization starting with one state then onto the next while controlling related dangers and supporting organizational information for choice help. It guarantees that the value(s) recognized in the service procedure, and encoded in service configuration, are successfully transitioned with the goal that they can be acknowledged in service activity.

ITIL Service Transition depicts best practice in transition planning and support, change management, service resource and setup management, discharge and arrangement management, service approval and testing, change assessment and learning management. It gives direction on dealing with the multifaceted nature identified with changes to services and service management forms, averting undesired results while considering development.

Course Info.

25 Hours
2-3 hours/week
Video Script

Training Options

Selfpaced Training

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 3 simulation test papers for self-assessment
  • Lab access to practice live during sessions
  • 24x7 learner assistance and support

Live Virtual Classes

  • Online Classroom Flexi-Pass
  • Lifetime access 
  • Practice lab and projects with integrated Azure labs
  • Access to Microsoft official content aligned to examination

One on One Training

  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Exam & Certification

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
ITIL® Intermediate Service Transition


You will never miss a lecture! You can choose either of the two options:


  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.

You must be an ITIL® Foundation certified to appear for ITIL Intermediate Service Transition certification.

The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:

  • A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
  • ITIL Foundation Certificate in IT Service Management
  • Two years of experience in the field of IT is highly desirable

You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.