ITIL® Intermediate ST Certification qualifies you for the ITIL Service Lifecycle training that will help you become an expert. This certification will validate your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services.Download Syllabus
Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.
|The purpose and objective of service transition||14:07||Play|
|The scope of service transition||14:07||Play|
|Service transition’s value to the business||14:07||Play|
|Service transition principles||14:08||Play|
|Techniques and relationships||14:08||Play|
|Application to ensure new||14:08||Play|
|Service transition policies||14:08||Play|
|Inputs and outputs by lifecycle stage||14:08||Play|
|Service and role of utilities||14:08||Play|
|Capabilities and resources||14:09||Play|
|Transition planning and support||14:16||Play|
|Service asset and configuration management||14:16||Play|
|Release and deployment management||14:16||Play|
|Service validation and testing||14:16||Play|
|Managing organizational and stakeholder change||14:19||Play|
|Service transition’s role in organizational change||14:19||Play|
|Service transition’s approach to stakeholder management||14:19||Play|
|Organizational context for transitioning of a service||14:21||Play|
|Service transition roles and responsibilities||14:21||Play|
|Organizational context of service transition||14:21||Play|
|Technology requirements for service transition||14:22||Play|
|Knowledge management tools||14:22||Play|
|Collaboration and configuration management systems||14:22||Play|
|Introduction of service transition||14:25||Play|
|Service transition processes||14:25||Play|
|Service transition in a virtual or cloud environment||14:25||Play|
|Critical success factors||14:25||Play|
|External factors in service transition||14:25||Play|
ITIL Service Transition gives direction to the advancement and change of abilities for bringing new and changed services into upheld conditions. It depicts how to proceed ahead with transition of an organization starting with one state then onto the next while controlling related dangers and supporting organizational information for choice help. It guarantees that the value(s) recognized in the service procedure, and encoded in service configuration, are successfully transitioned with the goal that they can be acknowledged in service activity.
ITIL Service Transition depicts best practice in transition planning and support, change management, service resource and setup management, discharge and arrangement management, service approval and testing, change assessment and learning management. It gives direction on dealing with the multifaceted nature identified with changes to services and service management forms, averting undesired results while considering development.
The exam format is as follows:
You will never miss a lecture! You can choose either of the two options:
You must be an ITIL® Foundation certified to appear for ITIL Intermediate Service Transition certification.
The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:
You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.