ITIL® Intermediate Service Transition

4.7 (1983) 7204 Learners

ITIL® Intermediate ST Certification qualifies you for the ITIL Service Lifecycle training that will help you become an expert. This certification will validate your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services.

Duration
25 Hours
Institution
Axelos
Language
English
Video Script
English

Overview

Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.

What you will learn

  • Service transition principles
  • Effective personnel management
  • Service transition processes
  • Plan and manage the transition
  • Service transition organization
  • Implement service transition
  • Critical Success Factors
  • Challenges and risks

Syllabus

International industry expertise at your disposal as you deep-dive into the research topic and sector of your choice.

Course Content

Introduction to Service Transition (3 Lectures)

The purpose and objective of service transition

14:07 Play

The scope of service transition

14:07 Play

Service transition’s value to the business

14:07 Play

Service Transition Principles (9 Lectures)

Service transition principles

14:08 Play

Techniques and relationships

14:08 Play

Application to ensure new

14:08 Play

Service transition policies

14:08 Play

Inputs and outputs by lifecycle stage

14:08 Play

Service and role of utilities

14:08 Play

Warranties

14:08 Play

Capabilities and resources

14:09 Play

Key policies

14:09 Play

: Service Transition Processes (7 Lectures)

Transition planning and support

14:16 Play

Change management

14:16 Play

Service asset and configuration management

14:16 Play

Release and deployment management

14:16 Play

Service validation and testing

14:16 Play

Change evaluation

14:17 Play

Knowledge management

14:17 Play

Managing People through Service Transition (9 Lectures)

Managing communications

14:19 Play

Commitment

14:19 Play

Organizational change

14:19 Play

Stakeholder change

14:19 Play

Managing organizational and stakeholder change

14:19 Play

Stakeholder management

14:19 Play

Managing communications

14:19 Play

Service transition’s role in organizational change

14:19 Play

Service transition’s approach to stakeholder management

14:19 Play

Organizing for Service Transition (4 Lectures)

Organizational development

14:21 Play

Organizational context for transitioning of a service

14:21 Play

Service transition roles and responsibilities

14:21 Play

Organizational context of service transition

14:21 Play

Technology Considerations (3 Lectures)

Technology requirements for service transition

14:22 Play

Knowledge management tools

14:22 Play

Collaboration and configuration management systems

14:22 Play

Implementation and Improvement of Service Transition (3 Lectures)

Introduction of service transition

14:25 Play

Service transition processes

14:25 Play

Service transition in a virtual or cloud environment

14:25 Play

Challenges, Critical Success Factors and Risks (3 Lectures)

Critical success factors

14:25 Play

Risks

14:25 Play

External factors in service transition

14:25 Play

Course Details

ITIL Service Transition gives direction to the advancement and change of abilities for bringing new and changed services into upheld conditions. It depicts how to proceed ahead with transition of an organization starting with one state then onto the next while controlling related dangers and supporting organizational information for choice help. It guarantees that the value(s) recognized in the service procedure, and encoded in service configuration, are successfully transitioned with the goal that they can be acknowledged in service activity.

ITIL Service Transition depicts best practice in transition planning and support, change management, service resource and setup management, discharge and arrangement management, service approval and testing, change assessment and learning management. It gives direction on dealing with the multifaceted nature identified with changes to services and service management forms, averting undesired results while considering development.

Enquiry

Training Options

Self-paced Training

399
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 3 simulation test papers for self-assessment
  • Lab access to practice live during sessions
  • 24x7 learner assistance and support

Live Virtual Classes

499
  • Online Classroom Flexi-Pass
  • Lifetime access 
  • Practice lab and projects with integrated Azure labs
  • Access to Microsoft official content aligned to examination

One on One Training

Enquiry Now
  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Exam & Certification

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
ITIL® Intermediate Service Transition

Frequently Asked Questions

You will never miss a lecture! You can choose either of the two options:

 

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.

You must be an ITIL® Foundation certified to appear for ITIL Intermediate Service Transition certification.

The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:

  • A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
  • ITIL Foundation Certificate in IT Service Management
  • Two years of experience in the field of IT is highly desirable

You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.