The purpose and objective of service transition
14:07 Play
Course Content
Introduction to Service Transition
(3 Lectures)
The scope of service transition
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Service transition’s value to the business
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Service Transition Principles
(9 Lectures)
Service transition principles
14:08 Play
Techniques and relationships
14:08 Play
Application to ensure new
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Service transition policies
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Inputs and outputs by lifecycle stage
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Service and role of utilities
14:08 Play
Warranties
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Capabilities and resources
14:09 Play
Key policies
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: Service Transition Processes
(7 Lectures)
Transition planning and support
14:16 Play
Change management
14:16 Play
Service asset and configuration management
14:16 Play
Release and deployment management
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Service validation and testing
14:16 Play
Change evaluation
14:17 Play
Knowledge management
14:17 Play
Managing People through Service Transition
(9 Lectures)
Managing communications
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Commitment
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Organizational change
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Stakeholder change
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Managing organizational and stakeholder change
14:19 Play
Stakeholder management
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Managing communications
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Service transition’s role in organizational change
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Service transition’s approach to stakeholder management
14:19 Play
Organizing for Service Transition
(4 Lectures)
Organizational development
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Organizational context for transitioning of a service
14:21 Play
Service transition roles and responsibilities
14:21 Play
Organizational context of service transition
14:21 Play
Technology Considerations
(3 Lectures)
Technology requirements for service transition
14:22 Play
Knowledge management tools
14:22 Play
Collaboration and configuration management systems
14:22 Play
Implementation and Improvement of Service Transition
(3 Lectures)
Introduction of service transition
14:25 Play
Service transition processes
14:25 Play
Service transition in a virtual or cloud environment
14:25 Play
Challenges, Critical Success Factors and Risks
(3 Lectures)
Critical success factors
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Risks
14:25 Play
External factors in service transition
14:25 Play
Course Details
ITIL Service Transition gives direction to the advancement and change of abilities for bringing new and changed services into upheld conditions. It depicts how to proceed ahead with transition of an organization starting with one state then onto the next while controlling related dangers and supporting organizational information for choice help. It guarantees that the value(s) recognized in the service procedure, and encoded in service configuration, are successfully transitioned with the goal that they can be acknowledged in service activity.
ITIL Service Transition depicts best practice in transition planning and support, change management, service resource and setup management, discharge and arrangement management, service approval and testing, change assessment and learning management. It gives direction on dealing with the multifaceted nature identified with changes to services and service management forms, averting undesired results while considering development.
Enquiry
Training Options
Self-paced Training
399
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 3 simulation test papers for self-assessment
- Lab access to practice live during sessions
- 24x7 learner assistance and support
Live Virtual Classes
499
- Online Classroom Flexi-Pass
- Lifetime access
- Practice lab and projects with integrated Azure labs
- Access to Microsoft official content aligned to examination
One on One Training
Enquiry Now
- Customized learning delivery model (self-paced and/or instructor-led)
- Flexible pricing options
- Enterprise grade learning management system (LMS)
- Enterprise dashboards for individuals and teams
- 24x7 learner assistance and support
Exam & Certification
The exam format is as follows:
- Multiple choice examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) - 70%
- 90 minutes’ duration
- Closed book.
Frequently Asked Questions
You will never miss a lecture! You can choose either of the two options:
- View the recorded session of the class available in your LMS.
- You can attend the missed session, in any other live batch.
You must be an ITIL® Foundation certified to appear for ITIL Intermediate Service Transition certification.
The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:
- A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
- ITIL Foundation Certificate in IT Service Management
- Two years of experience in the field of IT is highly desirable
You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.
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