ITIL® Foundation

4.5 (1856) 6858 Learners

ITIL is the world’s most popular framework for IT service management (ITSM). The ITIL 4 Foundation syllabus is the first of the new ITIL 4 modules to be released by AXELOS.

Duration
14+ Hours
Institution
Axelos
Language
English
Video Script
English

Overview

This ITIL V4 course furnishes you with a firm comprehension of the ITIL 4 system, center ideas and phrasings of ITIL service lifecycle. Before the finish of this ITIL accreditation, you will see how ITIL developed to embrace present day advancements and operational cycles as well as the necessary concepts in a service management framework.

What you will learn

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Syllabus

International industry expertise at your disposal as you deep-dive into the research topic and sector of your choice.

Course Content

ITIL® 4 Foundation (1 Lectures)

Course Introduction

12:01 Play

Key Concepts of Service Management (10 Lectures)

Key Concepts of Service Management

12:04 Play

Service Management

12:04 Play

Stakeholders of Service Management

12:04 Play

Service Consumer Roles

12:04 Play

Products and Services

12:04 Play

Service Offerings

12:04 Play

Service Relationships

12:04 Play

Value Outcomes, Costs, and Risks Service Relationships

12:04 Play

Risks

12:04 Play

Utility and Warranty

12:04 Play

Four Dimensions of Service Management (13 Lectures)

Four Dimensions of Service Management

12:08 Play

Dimensions of Service Management

12:08 Play

Organizations and People

12:08 Play

Information and Technology

12:08 Play

Information and Technology Regulations

12:08 Play

Selecting the Right Tehchnology

12:08 Play

Factors Influencing Technology

12:08 Play

Cloud Computing

12:08 Play

Partners and Suppliers

12:08 Play

Organization Strategy

12:08 Play

Value Streams and Processes

12:08 Play

Processes

12:08 Play

Factors Affecting Service Providers

12:08 Play

The ITIL Service Value System (20 Lectures)

The ITIL Service Value System

12:13 Play

Service Value System

12:13 Play

Components of SVS

12:13 Play

Organizational Silos

12:13 Play

ITIL Guiding Principles

12:13 Play

Focus on Value

12:13 Play

Applying the Principle - Focus on Value

12:13 Play

Start Where You Are

12:13 Play

Applying the Principle - Start Where You Area

12:13 Play

Progress Iteratively with Feedback

12:13 Play

Applying the Principle - Progress Iteratively with Feedback

12:13 Play

Collaborate and Promote Visibility

12:13 Play

Applying the Principle - Collaborate and Promote Visibility

12:13 Play

Think and Work Holistically

12:13 Play

Applying the Principle - Think and Work Holistically

12:13 Play

Keep It Simple and Practical

12:13 Play

Applying the Principle - Keep It Simple and Practical

12:14 Play

Optimize and Automate

12:14 Play

Applying the Principle - Optimize and Automate

12:14 Play

Principle Interaction

12:14 Play

The Service Value Chain (9 Lectures)

The Service Value Chain

12:15 Play

The Service Value Chain Overview

12:15 Play

Plan Activity

12:15 Play

Improve Activity

12:15 Play

Engage Activity

12:15 Play

Design and Transition Activity

12:15 Play

Obtain or Build Activity

12:15 Play

Deliver and Support Activity

12:16 Play

Service Value Streams

12:16 Play

ITIL Management Practices (19 Lectures)

ITIL Management Practices

12:19 Play

Continual Improvement

12:19 Play

Information Security Management

12:19 Play

Relationship Management

12:19 Play

Supplier Management

12:19 Play

Supplier Management Activities

12:19 Play

Change Enablement

12:19 Play

Incident Management

12:19 Play

IT Asset Management

12:19 Play

IT Asset Management Activities

12:19 Play

Monitoring and Event Management

12:19 Play

Problem Management

12:19 Play

Release Management

12:19 Play

Service Configuration Management

12:19 Play

Service Desk

12:19 Play

Service Level Management

12:19 Play

Service Request Management

12:19 Play

Deployment Management

12:19 Play

ITIL Terms

12:20 Play

Course Details

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL 4 is the latest version and the ITIL 4 training and certification course will focus on the fast-paced and complex scenarios and provide detailed knowledge on managing the information technology in the modern service economy. The ITIL 4 will also focus on the formation of an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services.

What you will learn?

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who should do ITIL 4 Foundation training?

  • IT professionals tasked with service improvement initiatives
  • Architects
  • IT Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators

Enquiry

Training Options

Self-paced Training

299
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 3 simulation test papers for self-assessment
  • Lab access to practice live during sessions
  • 24x7 learner assistance and support

Live Virtual Classes

399
  • Online Classroom Flexi-Pass
  • Lifetime access 
  • Practice lab and projects with integrated Azure labs
  • Access to Microsoft official content aligned to examination

One on One Training

Enquiry Now
  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Exam & Certification

ITIL Foundation exam format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.
ITIL® Foundation

Frequently Asked Questions

You will never miss a lecture! You can choose either of the two options:

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.