Overview
This ITIL V4 course furnishes you with a firm comprehension of the ITIL 4 system, center ideas and phrasings of ITIL service lifecycle. Before the finish of this ITIL accreditation, you will see how ITIL developed to embrace present day advancements and operational cycles as well as the necessary concepts in a service management framework.
What you will learn
- ITIL key concepts
- ITIL central principles
- ITIL process models
- Service level management
- Customer experience improvements
- ITSM efficiency
- 15 ITIL best practices
Benefits
The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
Career Opportunities:
- Solution Architect ($951K-$3300K)
- Service Delivery Manager ($563K-$2760K)
- ITSM Manager ($445K-$2070K)
- System Administrator ($225K-$950K)
Top Organizations Hiring:
- Oracle
- IBM
- Accenture
- Adobe
- Barclays
Course Content
| Course Introduction | 12:01 | Play |
| Key Concepts of Service Management | 12:04 | Play |
| Service Management | 12:04 | Play |
| Stakeholders of Service Management | 12:04 | Play |
| Service Consumer Roles | 12:04 | Play |
| Products and Services | 12:04 | Play |
| Service Offerings | 12:04 | Play |
| Service Relationships | 12:04 | Play |
| Value Outcomes, Costs, and Risks Service Relationships | 12:04 | Play |
| Risks | 12:04 | Play |
| Utility and Warranty | 12:04 | Play |
| Four Dimensions of Service Management | 12:08 | Play |
| Dimensions of Service Management | 12:08 | Play |
| Organizations and People | 12:08 | Play |
| Information and Technology | 12:08 | Play |
| Information and Technology Regulations | 12:08 | Play |
| Selecting the Right Tehchnology | 12:08 | Play |
| Factors Influencing Technology | 12:08 | Play |
| Cloud Computing | 12:08 | Play |
| Partners and Suppliers | 12:08 | Play |
| Organization Strategy | 12:08 | Play |
| Value Streams and Processes | 12:08 | Play |
| Processes | 12:08 | Play |
| Factors Affecting Service Providers | 12:08 | Play |
| The ITIL Service Value System | 12:13 | Play |
| Service Value System | 12:13 | Play |
| Components of SVS | 12:13 | Play |
| Organizational Silos | 12:13 | Play |
| ITIL Guiding Principles | 12:13 | Play |
| Focus on Value | 12:13 | Play |
| Applying the Principle - Focus on Value | 12:13 | Play |
| Start Where You Are | 12:13 | Play |
| Applying the Principle - Start Where You Area | 12:13 | Play |
| Progress Iteratively with Feedback | 12:13 | Play |
| Applying the Principle - Progress Iteratively with Feedback | 12:13 | Play |
| Collaborate and Promote Visibility | 12:13 | Play |
| Applying the Principle - Collaborate and Promote Visibility | 12:13 | Play |
| Think and Work Holistically | 12:13 | Play |
| Applying the Principle - Think and Work Holistically | 12:13 | Play |
| Keep It Simple and Practical | 12:13 | Play |
| Applying the Principle - Keep It Simple and Practical | 12:14 | Play |
| Optimize and Automate | 12:14 | Play |
| Applying the Principle - Optimize and Automate | 12:14 | Play |
| Principle Interaction | 12:14 | Play |
| The Service Value Chain | 12:15 | Play |
| The Service Value Chain Overview | 12:15 | Play |
| Plan Activity | 12:15 | Play |
| Improve Activity | 12:15 | Play |
| Engage Activity | 12:15 | Play |
| Design and Transition Activity | 12:15 | Play |
| Obtain or Build Activity | 12:15 | Play |
| Deliver and Support Activity | 12:16 | Play |
| Service Value Streams | 12:16 | Play |
| ITIL Management Practices | 12:19 | Play |
| Continual Improvement | 12:19 | Play |
| Information Security Management | 12:19 | Play |
| Relationship Management | 12:19 | Play |
| Supplier Management | 12:19 | Play |
| Supplier Management Activities | 12:19 | Play |
| Change Enablement | 12:19 | Play |
| Incident Management | 12:19 | Play |
| IT Asset Management | 12:19 | Play |
| IT Asset Management Activities | 12:19 | Play |
| Monitoring and Event Management | 12:19 | Play |
| Problem Management | 12:19 | Play |
| Release Management | 12:19 | Play |
| Service Configuration Management | 12:19 | Play |
| Service Desk | 12:19 | Play |
| Service Level Management | 12:19 | Play |
| Service Request Management | 12:19 | Play |
| Deployment Management | 12:19 | Play |
| ITIL Terms | 12:20 | Play |
Course Details
The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL 4 is the latest version and the ITIL 4 training and certification course will focus on the fast-paced and complex scenarios and provide detailed knowledge on managing the information technology in the modern service economy. The ITIL 4 will also focus on the formation of an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services.
What you will learn?
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who should do ITIL 4 Foundation training?
- IT professionals tasked with service improvement initiatives
- Architects
- IT Managers
- System Analysts
- System Administrators
- Security Managers
- IT Operations Manager
- Database Administrators
Course Info.
Training Options
Selfpaced Training
299
- Lifetime access to high-quality self-paced eLearning content curated by industry experts
- 3 simulation test papers for self-assessment
- Lab access to practice live during sessions
- 24x7 learner assistance and support
Live Virtual Classes
399
- Online Classroom Flexi-Pass
- Lifetime access
- Practice lab and projects with integrated Azure labs
- Access to Microsoft official content aligned to examination
One on One Training
699
- Customized learning delivery model (self-paced and/or instructor-led)
- Flexible pricing options
- Enterprise grade learning management system (LMS)
- Enterprise dashboards for individuals and teams
- 24x7 learner assistance and support
Exam & Certification
ITIL Foundation exam format
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes’ duration
- Closed book.
FAQs
You will never miss a lecture! You can choose either of the two options:
- View the recorded session of the class available in your LMS.
- You can attend the missed session, in any other live batch.
ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
Reach Us
Useful Links
Company
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B-115, Sector-2, Noida, Uttar Pradesh - 201301
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+91-1204229536
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info@wissenhive.com
Disclaimer
- ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
- The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.