ITIL® Foundation

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ITIL is the world’s most popular framework for IT service management (ITSM). The ITIL 4 Foundation syllabus is the first of the new ITIL 4 modules to be released by AXELOS.

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Overview

This ITIL V4 course furnishes you with a firm comprehension of the ITIL 4 system, center ideas and phrasings of ITIL service lifecycle. Before the finish of this ITIL accreditation, you will see how ITIL developed to embrace present day advancements and operational cycles as well as the necessary concepts in a service management framework.

What you will learn

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Benefits

The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

Career Opportunities:

  • Solution Architect                ($951K-$3300K)
  • Service Delivery Manager   ($563K-$2760K)
  • ITSM Manager                     ($445K-$2070K)
  • System Administrator           ($225K-$950K)

Top Organizations Hiring:

  • Oracle
  • Google
  • IBM
  • Accenture
  • Adobe
  • Barclays 

Course Content

Course Introduction 12:01 Play
Key Concepts of Service Management 12:04 Play
Service Management 12:04 Play
Stakeholders of Service Management 12:04 Play
Service Consumer Roles 12:04 Play
Products and Services 12:04 Play
Service Offerings 12:04 Play
Service Relationships 12:04 Play
Value Outcomes, Costs, and Risks Service Relationships 12:04 Play
Risks 12:04 Play
Utility and Warranty 12:04 Play
Four Dimensions of Service Management 12:08 Play
Dimensions of Service Management 12:08 Play
Organizations and People 12:08 Play
Information and Technology 12:08 Play
Information and Technology Regulations 12:08 Play
Selecting the Right Tehchnology 12:08 Play
Factors Influencing Technology 12:08 Play
Cloud Computing 12:08 Play
Partners and Suppliers 12:08 Play
Organization Strategy 12:08 Play
Value Streams and Processes 12:08 Play
Processes 12:08 Play
Factors Affecting Service Providers 12:08 Play
The ITIL Service Value System 12:13 Play
Service Value System 12:13 Play
Components of SVS 12:13 Play
Organizational Silos 12:13 Play
ITIL Guiding Principles 12:13 Play
Focus on Value 12:13 Play
Applying the Principle - Focus on Value 12:13 Play
Start Where You Are 12:13 Play
Applying the Principle - Start Where You Area 12:13 Play
Progress Iteratively with Feedback 12:13 Play
Applying the Principle - Progress Iteratively with Feedback 12:13 Play
Collaborate and Promote Visibility 12:13 Play
Applying the Principle - Collaborate and Promote Visibility 12:13 Play
Think and Work Holistically 12:13 Play
Applying the Principle - Think and Work Holistically 12:13 Play
Keep It Simple and Practical 12:13 Play
Applying the Principle - Keep It Simple and Practical 12:14 Play
Optimize and Automate 12:14 Play
Applying the Principle - Optimize and Automate 12:14 Play
Principle Interaction 12:14 Play
The Service Value Chain 12:15 Play
The Service Value Chain Overview 12:15 Play
Plan Activity 12:15 Play
Improve Activity 12:15 Play
Engage Activity 12:15 Play
Design and Transition Activity 12:15 Play
Obtain or Build Activity 12:15 Play
Deliver and Support Activity 12:16 Play
Service Value Streams 12:16 Play
ITIL Management Practices 12:19 Play
Continual Improvement 12:19 Play
Information Security Management 12:19 Play
Relationship Management 12:19 Play
Supplier Management 12:19 Play
Supplier Management Activities 12:19 Play
Change Enablement 12:19 Play
Incident Management 12:19 Play
IT Asset Management 12:19 Play
IT Asset Management Activities 12:19 Play
Monitoring and Event Management 12:19 Play
Problem Management 12:19 Play
Release Management 12:19 Play
Service Configuration Management 12:19 Play
Service Desk 12:19 Play
Service Level Management 12:19 Play
Service Request Management 12:19 Play
Deployment Management 12:19 Play
ITIL Terms 12:20 Play

Course Details

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL 4 is the latest version and the ITIL 4 training and certification course will focus on the fast-paced and complex scenarios and provide detailed knowledge on managing the information technology in the modern service economy. The ITIL 4 will also focus on the formation of an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services.

What you will learn?

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who should do ITIL 4 Foundation training?

  • IT professionals tasked with service improvement initiatives
  • Architects
  • IT Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators

Course Info.

Lenght
14+ Hours
Effort
2-3 Hours/week
Institution
Axelos
Language
English
Video Script
English

Training Options

Selfpaced Training

299
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 3 simulation test papers for self-assessment
  • Lab access to practice live during sessions
  • 24x7 learner assistance and support

Live Virtual Classes

399
  • Online Classroom Flexi-Pass
  • Lifetime access 
  • Practice lab and projects with integrated Azure labs
  • Access to Microsoft official content aligned to examination

One on One Training

699
  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Exam & Certification

ITIL Foundation exam format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.
ITIL® Foundation

FAQs

You will never miss a lecture! You can choose either of the two options:

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.