Cisco CCNP Collaboration- 350-801

CCNP, or Cisco Certified Network Professional: 350-801, validates the common abilities required for driving the ideal execution of a network expert, which includes troubleshooting, communication, organization, customer service, and analytical skills. The CCNP certification additionally prepares a network engineer expert with the informational knowledge required for utilizing Microsoft Office Suite and Cisco products while providing the necessary exposure to advanced industry-specific tools as network engineers.

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Course Features
  • Accredited Training Partner
  • Lifetime Training Access
  • Study Guides
  • Access to I labs
  • Exam Voucher Included
  • 24/7 Support


Wissenhive’s Cisco CCNP Collaboration: 350-801 Certification helps individuals in gaining the advanced, up-to-date knowledge and skills for the implementation and deployment of core collaboration and networking technologies, including designing and infrastructure, codecs, protocols, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and other media resources, Quality of Service (QoS), call control, and additional applications Cisco collaboration.

What you will learn

  • Collaboration infrastructure and design
  • QoS and collaboration applications
  • Provisioning endpoints and implementing the Dial plan
  • Implementing call control
  • Implementing Cisco IOS Gateway and media resources


International industry expertise at your disposal as you deep-dive into the research topic and sector of your choice.

Course Content

Infrastructure and Design (5 Lectures)

Describe the key design elements of the following, pertaining to the Cisco Collaboration architecture as described in the SRND/PA

Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element

Configure these network components to support Cisco Collaboration solutions

Troubleshoot these network components in a Cisco Collaboration solution

Explain these components to support Cisco Collaboration solutions

Protocols, Codecs, and Endpoints (5 Lectures)

Troubleshoot these elements of a SIP conversation

Identify the appropriate collaboration codecs for a given scenario

Configure codec negotiations

Deploy SIP endpoints

Troubleshoot collaboration endpoints

Cisco IOS XE Gateway and Media Resources (5 Lectures)

Configure these voice gateway elements

Configure ISDN PRI/BRI

Troubleshoot ISDN PRI/BRI

Configure and verify the MGCP

Identify the appropriate media resources for a given scenario (hardware and software)

Call Control (4 Lectures)

Describe the Cisco Unified Communications Manager digit analysis process

Implement toll fraud prevention on Cisco Unified CM

Configure globalized call routing in Cisco Unified CM

Describe Mobile and Remote Access (MRA)

QoS (7 Lectures)

Describe problems that can lead to poor voice and video quality

Describe the QoS requirements for these application types (voice and video)

Describe the class models for providing QoS on a network

Describe the purpose and function of these DiffServ values as it pertains to collaboration

Describe QoS trust boundaries and their significance in LAN-based classification and marking

Describe and determine location-based CAC bandwidth requirements

Configure and verify LLQ (class map, policy map, service policy)

Collaboration Applications (5 Lectures)

Configure Cisco Unity Connection mailbox and MWI

Configure Cisco Unity Connection SIP integration options to call control

Describe Cisco Unity Connection call handlers

Describe Cisco Unified IM&P protocols and deployment

Deploy Cisco Jabber on premises

Course Details

Cisco CCNP Collaboration: 350-801 learning path is designed to walk learners through mastering Cisco's myriad of collaboration solutions, and the course will allow individuals to enhance their skills and gain advanced knowledge in

  • Infrastructure and Design: Licensing, Sizing, Bandwidth, High availability, Disaster recovery, Dial plan, Security (SRTP and TLS), and QoS.
  • Describing the purpose of Edge devices in the Cisco Unified Border Element and Expressway
  • Configuration of network components for supporting Cisco Collaboration solutions (DHCP, CDP, NTP, LDAP, LLDP, and TFTP)
  • Troubleshooting network components: DNS(AAA, Reverse Pointer Record, and SRV), LDAP, NTP, SNMP
  • Troubleshooting elements of a SIP conversation, including SDP, DTMF, Call setup and tear down.
  • Identifying and working with the appropriate collaboration codecs and configuring codec negotiations
  • Deploying SIP endpoints: Manually, Bulk Administration Tool (BAT), and Self-provisioning
  • Troubleshooting endpoints of collaboration 
  • Configure voice gateway elements: Voice translation rules and profiles, DTMF, Dial peers, and Codec preference list
  • Configuring and troubleshooting ISDN PRI/BRI
  • In-depth understanding of Cisco Unified Communications Manager digit analysis process
  • Implementation of toll fraud prevention on Cisco Unified CM 
  • Configuring globalized call routing: Route patterns, Standard local route group, Translation patterns, SIP route patterns, Transforms
  • Describing problems that can lead to video quality and poor voice: Latency, Packet loss, Bandwidth, and Packet loss
  • Describing the QoS requirements and class models: 4/5 Class model, QoS Baseline model, and 8 Class model
  • Purpose and Function of these DiffServ values: EF, AF41, AF42, CS3, and CS4
  • Understanding QoS trust boundaries and their significance in LAN-based marking and classification
  • Describing and determining the requirements of location-based CAC bandwidth 
  • Verifying and configuring LLQ (class-map, service policy, and policy-map)
  • Configuring MWI, Cisco Unity Connection mailbox, and SIP integration options 
  • Describe Cisco Unity Connection call handlers and Unified IM&P protocols and deployment, including XMPP and High availability

Who should take this course?

The Cisco CCNP Collaboration: 350-801 Certification is ideal for IT professionals who are wanted to make a career as a senior or professional in Cisco CCNP Collaboration: 350-801

  • Aspiring professionals
  • Network Administrators
  • Network Engineers
  • Systems Engineers
  • IT Administrators


There are certainly no prerequisites for the Cisco CCNP Collaboration: 350-801, but Wissenhive recommends having:

  • Basic knowledge of terms and concepts around computer networking, including LANs, Switching, WANs, and Routing.
  • Understanding the basics of Public Switched Telephone Networks (PSTNs), digital interfaces, and Voice over IP (VoIP).
  • A fundamental understanding of data networks and converged voice along with the deployment of Cisco Unified Communications Manager.

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Training Options


Exam & Certification

This exam tests your knowledge of implementing core collaboration technologies, including:

  • Infrastructure and design
  • Protocols, codecs, and endpoints
  • Cisco IOS XE gateway and media resources
  • Call Control
  • QoS
  • Collaboration applications
Cisco CCNP Collaboration- 350-801

Frequently Asked Questions

Exams are proctored, timed, and delivered in a secure environment. Most exams last approximately one to two hours. Lab exams typically last eight hours. Lab exams are Pass/Fail and results are available online (using login) within 48 hours.

  • Candidates must acknowledge the Cisco Certifications and Confidentiality Agreement online at the authorized testing center prior to taking any Cisco Certification exam. Candidates who do not agree will not be able to proceed with the exam and a refund will not be provided. Signing this legal agreement is required.
  • An Exam Tutorial is available to demonstrate the various question formats.
  • Candidates will be provided with an erasable note board and marker for notes and calculations to assist them as they answer the questions.
  • At the completion of the testing session, candidates will receive a score report that includes a score breakout by exam section and the passing score for the given exam. 

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