Certified Agile Service Manager (CASM)®

What you will learn

DevOps objectives and vocabulary  

Benefits to the business and IT 

Principles and practices including Continuous Integration

Continuous Delivery, testing, security and the Three Ways 

DevOps relationship to Agile

Lean and ITSM 

Improved workflows

communication and feedback loops 

Automation practices including deployment pipelines and DevOps toolchains 

Scaling DevOps for the enterprise 

Critical success factors and key

Benefits

Key Benefits

Participants of this course will have a deep understanding of:

• What does it mean to “be agile?”
• The Agile Manifesto, its core values, and principles
• Agile concepts and practices including ITSM, Kanban, Lean and DevOps
• Learn about SCRUM from a product and process perspective
• Agile thinking and values into service management
• Scrum roles, artifacts, and events as it applies to both products and processes

The two aspects of Agile Service Management:

• Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
• Agile Process Design–applying Agile practices to process design projects

Course Content

Course Details

Agile Service Manager certification is basically an introduction to Agile Service Management. It provides you with the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves ITs effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As you know, Development and Operations team have been working in parallel with Development focused on Agile/Scrum and Operations focused on ITSM/ITIL. Hence, this course brings together individual achievements to deliver full business value. The course cross-functionalize Agile and ITSM practices to support end-to-end Agile Service Management so the Development team starts to manage services instead of products and the Operations team becomes more agile with the help of ITSM by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster. Also, it improves the collaboration between Development and Operations team, overcomes constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

Is this right for me?

• Certified Agile Service Manager course is specially designed for:
• Anyone interested in learning about Agile and Scrum from a products and process perspective
• Process owners and process designers
• Developers who are interested in helping make processes more agile
• Managers who are looking to bridge multiple practices into a DevOps environment
• Employees and managers responsible for designing, re-engineering or improving process
• Consultants guiding their clients through process improvement and DevOps initiatives
• Internal and external suppliers Process stakeholders

Pre Requisites For CASM Certification

Participants attending this course should have knowledge about ITIL and IT Service Management.