Certified Agile Service Manager (CASM)®

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Integrating Agile with ITSM processes and policies helps facilitate quick roll outs of products, maintain high quality, reduce risk and enhance efficiency. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.
The Certified Agile Service Manager® certification validates the holder’s skills in implementing Agile Service Management and helping IT make production smoother, satisfy customer requirements, enhance collaboration between teams and deliver value in the face of changing requirements.

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Overview

Certified Agile Service Manager (CASM)® training course gives an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's viability and effectiveness and empowers IT to deliver value in the face of changing requirements. As Dev and Ops have been working in corresponding with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course endeavors to unite individual achievements to deliver full business value.   Audience: Anyone interested in learning about Agile & Scrum from a products and process perspective Process owners & process designers Developers interested in helping make processes more agile Managers looking to bridge multiple practices into a DevOps environment Employees & managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement & DevOps initiatives Internal & external suppliers Process stakeholders

What you will learn

DevOps objectives and vocabulary  

Benefits to the business and IT 

Principles and practices including Continuous Integration

Continuous Delivery, testing, security and the Three Ways 

DevOps relationship to Agile

Lean and ITSM 

Improved workflows

communication and feedback loops 

Automation practices including deployment pipelines and DevOps toolchains 

Scaling DevOps for the enterprise 

Critical success factors and key

Benefits

Key Benefits

Participants of this course will have a deep understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes

The two aspects of Agile Service Management:

  • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • Agile Process Design–applying Agile practices to process design projects

Course Content

The IT challenge today 12:00 Play
The Agile Manifesto 12:20 Play
Agile principles 12:20 Play
What does it take to "be agile"? 12:20 Play
Exercise: Reviewing Agile values 12:20 Play
Scrum 14:00 Play
Kanban 14:00 Play
Lean 14:00 Play
ITIL/ITSM 14:00 Play
DevOps 14:00 Play
Continuous Integration 14:00 Play
Continuous Delivery 14:00 Play
Exercise: Leveraging multiple frameworks 14:00 Play
Definition and value 15:00 Play
Two aspects of Agile SM 15:00 Play
Agile Process Design 15:00 Play
Agile Process Improvement 15:00 Play
The elements of a process 12:00 Play
The 10 steps of process design 12:00 Play
Characteristics of an Agile Process 13:00 Play
How much is "just enough"? 13:00 Play
Minimum Viable Product 13:00 Play
Scrum pillars, values, and components 10:00 Play
Important terms 10:00 Play
Product owner 13:00 Play
ScrumMaster 13:00 Play
Team 13:00 Play
Product Backlog 11:00 Play
Creating user stories 11:00 Play
Increment 11:00 Play
Product backlog refinement 11:00 Play
Sprint Backlog 11:00 Play
Burndown chart 11:00 Play
Process Backlog 12:22 Play
User stories and ITSM processes 12:22 Play
Process increment 12:22 Play
Sprint Backlog (Agile SM context) 12:22 Play
Burndown chart (Agile SM context) 12:22 Play
Exercise: Writing a meaningful user story 12:22 Play
Process planning meeting 16:00 Play
Sprint planning meeting 16:00 Play
Strategic and process activity sprints 16:00 Play
The Definition of Done for process sprints 16:00 Play
Daily Scrum (Agile SM context) 16:00 Play
Sprint Retrospective (Agile SM context) 16:00 Play
Agile Process Improvement audits 12:50 Play
The Process Backlog as a CSI Register 12:50 Play
CSI Sprints and Plan-Do-Check-Act 12:50 Play
Exercise: Assessing process agility 12:50 Play

Course Details

Agile Service Manager certification is basically an introduction to Agile Service Management. It provides you with the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves ITs effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As you know, Development and Operations team have been working in parallel with Development focused on Agile/Scrum and Operations focused on ITSM/ITIL. Hence, this course brings together individual achievements to deliver full business value. The course cross-functionalize Agile and ITSM practices to support end-to-end Agile Service Management so the Development team starts to manage services instead of products and the Operations team becomes more agile with the help of ITSM by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster. Also, it improves the collaboration between Development and Operations team, overcomes constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

Is this right for me?

  • Certified Agile Service Manager course is specially designed for:
  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Internal and external suppliers Process stakeholders

Pre Requisites For CASM Certification

Participants attending this course should have knowledge about ITIL and IT Service Management.

 

Course Info.

Lenght
16 Hours
Effort
2-3 Hours/week
Institution
Scrum Alliance
Language
English
Video Script
English

Training Options

Selfpaced Training

162

Lifetime access to high-quality self-paced eLearning content curated by industry experts

3 simulation test papers for self-assessment

Lab access to practice live during sessions

24x7 learner assistance and support

Live Virtual Classes

216

Online Classroom Flexi-Pass

Lifetime access 

Access to Microsoft official content aligned to examination

One on One Training

325

Customized learning delivery model (self-paced and/or instructor-led)

Flexible pricing options

Enterprise grade learning management system (LMS)

Enterprise dashboards for individuals and teams

24x7 learner assistance and support

Exam & Certification

Examination Format:

The Agile Service Manager Certification is governed, administered and maintained by the DevOps Institute.

  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 60 minutes
  • Number of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 65%
  • Certificate – Within 5 business days
  • Result - Immediately after the exam
  • Closed book
Certified Agile Service Manager (CASM)®

FAQs

Certified Agile Service Manager course is specially designed for:

Anyone interested in learning about Agile and Scrum from a products and process perspective

Process owners and process designers,Developers who are interested in helping make processes more agile

Managers who are looking to bridge multiple practices into a DevOps environment

Employees and managers responsible for designing, re-engineering or improving process

Consultants guiding their clients through process improvement and DevOps initiatives

Internal and external suppliers Process stakeholders